Is every feature really included?
Yes. Design, build, checkout, payment rails, admin panel, emails, shipping labels, product images, copy, legal page drafts and launch setup. There are no tiers, and nothing is priced per product. Your domain's first year and 30 days of hosting after launch are included too.
What happens after launch?
Your first 30 days of hosting are included. After that, the Hosting plan covers hosting, domain renewal, email sending, daily backups and security updates, and the Care plan adds priority support with same-day replies. Both are invoiced monthly by email and paid by Zelle, Venmo or PayPal, with nothing charged automatically, and you can cancel any time from your client portal. Payment-processing fees and postage are billed by those providers, not by us. The monthly amounts are under Pricing.
Can my store take card payments?
Yes, once a card processor approves you. The store is built to sell without one: Zelle, Venmo, Cash App, Apple Cash and bank transfer work from day one, and Stripe and PayPal switch on after approval. We can't get you approved. That decision is the processor's.
Do you write the copy?
Yes, in your voice. Drafts are written with AI assistance and edited by us, and every customer-facing sentence is checked against research-use-only rules before launch. If you've written your own copy, we use your words wherever the rules allow. None of this is legal advice, and compliance for your business stays your responsibility.
I don't have product photos. Is that a problem?
No. Each product gets a generated vial image wearing your label, with the text set from your product data so it's exactly right. You approve a proof before we make the rest.
Can I change prices and products myself?
Yes. Prices, stock, new listings, lab reports and discount codes are all edited in the admin panel and go live right away. No developer, no redeploy.
What do I need to send you?
Whatever you have: logo, product list, lab reports, label art, sites you like. Photos of documents and spreadsheets are fine. You upload it all in your client portal after the deposit. Anything missing gets a sensible default that we flag, so you can confirm it or change it.
How long does it take?
About two weeks from deposit and intake is typical. What moves it most is how quickly you review the proof and the finished site, and how long your domain takes to point at the new store.
What if I change my mind?
The refund policy spells out what is refundable at each stage. The balance is never requested before launch.
Do I own my store? What if I leave later?
Your domain, your data, and the design, copy and images we make for you are yours. The store software stays ours and runs on our hosting, so you never have to manage servers or code. If you cancel your plan, within 30 days we transfer your domain to you and send an export of your products, orders and customers, plus every image, page of copy and design file made for your store.
Will my store look like other peptide sites?
No. Your palette, type, hero and imagery come from your brand, and every store is compared against the other stores we've built before it ships.